city organiser information
who
are we?
City
Organiser has been trading as a retailer since 1987 (and online since
1997).
We have specialised for
many years in selling a full range of Filofax products complimented by a
selection of writing instruments, leather items and original gift and
stationery ideas.
the
aims of our customer service
To be
friendly, knowledgeable and efficient. We
appreciate that in shopping at City Organiser, you have bypassed many
larger, high street retailers who would be glad to have your business.
Being small allows us to be fast, flexible and friendly; we will always
try to help you in the same way that we would like to be helped
ourselves. In the areas that we specialise (personal organisers, pens,
leather items and original gifts) we will take time to research new
products and monitor the quality of existing ranges so that we are
offering the very best that our suppliers have to offer. Online, we
have tried to minimise the amount of data capture, unnecessary questions
and memory-hungry graphics that stand between you and your order.
We are
always keen to have feedback from our customers about the quality of our
service. Praise or criticism helps to shape the way we run our shops and
website. If you have any suggestions or comments please email them to Andy Morse, managing partner
of City Organiser.
our
shop discount policy
(please note that this applies to shop purchases only, any online offers
or discounts will be posted on our website at the time of purchase)
All City Organiser shops
have, at their discretion and on request, the right to give discount for
large purchases made at their shops. The current discount table (and
exclusions) is as follows…
|
purchase value |
disc |
exceptions |
|
over
£500 |
12% |
montblanc, mulberry in-season fashion, |
|
over
£1000 |
20% |
montblanc, mulberry in-season fashion,
oregon,
|
|
over
£3000 |
25% |
montblanc, mulberry in-season fashion,
oregon,
leatherman |
|
over
£5000 |
30% |
montblanc, mulberry in-season fashion,
oregon,
leatherman |
|
over
£9999 |
35% |
montblanc, mulberry in-season fashion,
oregon,
leatherman |
Please note that this
discount is only given at the time of the purchase and is not given in
perpetuity. City Organiser does not give any companies or associations
automatic discount on purchases. Through the year we will run discount
offers and promotions that are generally available to all our
customers.
In the run up to
Christmas we are happy to arrange special days or evenings for local
companies to buy from the shop at a specially discounted rate but this
discount only applies for the day or evening in question. If you would
like to arrange this for your company please
email us.
our shop
'selling-off-display' policy
If an item is being
bought off open (i.e. unpackaged) display and being sold as the ‘last one in stock’ then,
if the condition of the item is not mint, each City Organiser sales
assistant is entitled to offer a discount up to a maximum of 10%, or in
the case of a battery powered item, a complimentary set of
batteries. There is no discount available on last items sold from a
cabinet (assuming the condition is mint) but if a rollerball, ball pen
or pencil is being sold each City Organiser sales assistant is entitled
to offer a complimentary refill with the pen.
selling at the shown price
In our
shops, we will always sell an item at the advertised price unless the
product has clearly been wrongly priced by mistake or the price ticket
has been swapped with another product. Online, we will always sell at
the advertised price.
our refund
policy
In
accordance with your legal rights, we will give refunds (or arrange
repair/replacement) for any item that is bought from us and is found to
be of unsatisfactory quality, not fit for its intended purpose or
wrongly described. To qualify for a refund, the item and proof of
purchase must be returned to us within a ‘reasonable time’; on most of
our products this is considered to be 28 days. In other cases, we will
consider an exchange or repair. Please remember that you are not
entitled to a refund if you have simply changed your mind, damaged the
goods after you’ve bought them or if you were aware of the defect at the
time of purchase. If you are returning an item to us by post we
recommend that you get proof of postage.
our procedure on items that are returned because they are faulty
We have
designed a procedure to deal with a problem as quickly and fairly as
possible. We never intentionally sell products that are substandard and
are always happy to have feedback from our customers on the long term
‘life’ of our products. Our returns procedure is as follows...
-
To say
we are sorry when items we have sold have either proved faulty or do
not work properly.
-
To allow
our customer to explain fully what the trouble is.
-
To
inspect the item, or have the item inspected by the manufacturer, so that
the cause of the
problem can be assessed.
-
To
determine when the customer bought the item (to this end some proof
of purchase is necessary)
-
If the
defect is assessed as a fault of design or manufacture and the item
has been returned in a reasonable period of time then we will offer
a refund, repair or replacement as appropriate.
-
If the
defect is not obvious or the period of time is not deemed to be
reasonable then the shop manager (or acting shop manager) will be
responsible for assessing the item and determining the correct
course of action.
If you are
returning items bought online or through our mail order then the returns
address is
City
Organiser, Mail Order Returns, Intuition House, 210 Borough High St,
London, SE1 1JX, UK.
our policy on cookies and security
City Organiser do not disclose buyers
information to third parties. Cookies are used on our shopping website,
but only to keep track of the contents of your shopping cart once you
have selected an item and, if you choose, to record your delivery
details to speed up any further orders you place. Our site uses 128 bit
security encryption (your credit card details are not held in real text
anywhere on our site) and the payment screen is processed on a secure
SSL page - you will see the golden padlock. There have been no known
cases of a security breach in the eight years that we have been trading
on-line.
our website charging & notification policy, tax
charges, back order procedure
On placing your order you will receive an
automatic email confirming that your order has been safely received.
When we process your order, we will email you if there is a stock
problem or if there is going to be a delay. We do not take payment for
any item until it is ready to ship.
VAT (where applicable) is included in
our quoted prices. If you are resident in the UK then our featured
prices include VAT, if you are resident outside the UK then our featured
prices are net of all taxes. Because we aim to keep in stock everything
that is shown on our web catalogue we do NOT generally operate a
back-order system; if there is likely to be a delay on one part of your
order we will generally contact you to ask whether you would like the
order to be sent complete.
want to know more?
If you have a question that hasn't been
answered here then please do email us with your inquiry. |
